Charter Flight Support

A CLEAR PROCESS FOR COMPLEX SITUATIONS

When mechanical issues ground your aircraft, CFS coordinates sourcing and covers the cost difference—24/7, as an extension of your team.

HOW CFS SUPPORT WORKS

Whether you're a member or supporting a single trip, the recovery process is straightforward.

1

ADD SUPPORT

When you book a charter, add CFS support. Send your confirmed operator quote with trip details via email. You then receive support confirmation with a unique CFS reference number.

2

FLY CONFIDENTLY

De-stress your life. We've got your back should an AOG happen...

3

AOG? WE HANDLE IT.

If the aircraft goes mechanical, notify CFS. Our team begins sourcing immediately. We present options, you book the recovery, and CFS will cover the cost difference.

THE RESULT: CLIENT EXPERIENCE PROTECTED

You lead client communication while CFS handles recovery logistics. Your client experiences continuity. Relationships maintained, satisfaction preserved.

See Pricing

WHAT CFS SUPPORTS

The simple rule: Unscheduled mechanical events within 10 days of departure.

Supported

  • Unscheduled mechanical issues
    Engine, avionics, hydraulics—unexpected issues that ground the aircraft
  • Events within 10 days of departure
    Any AOG fault inside 10 days of your departure
  • Mid-air mechanical diversions
    Unscheduled landings due to in-flight mechanical issues
  • Pre-departure mechanical issues
    Problems discovered during pre-flight inspection
  • Floating fleet with tail assigned
    Once a tail number is assigned, support applies
  • Part 135 charter flights
    Domestic and international operations

Not Supported

  • Issues 11+ days before departure
    Outside the 10-day support window
  • Scheduled maintenance
    Scheduled maintenance or extended downtime
  • Weather events, owner decisions, crew availability
  • Physical aircraft damage
    Physical damage, not mechanical failure

YOUR STANDARDS ALWAYS HONORED

  • During member onboarding, we collect your Do Not Use (DNU) list
  • Member preferred operators are stored and prioritized
  • Every recovery respects your requirements
  • We source like you would—with dedicated focus
  • More options through CFS exclusive assets
  • 24/7 availability as an extension of your team

HOW BROKERS AND OPERATORS DEPLOY CFS SUPPORT

CFS is designed to integrate seamlessly into your existing sales and service model. Whether you position support as a premium differentiator, an included standard, or an operational backstop, CFS adapts to your commercial strategy.

1

Always-On

Support is automatically included on every trip you sell. It becomes a seamless part of your core service experience.

Why providers use it: Zero friction, strong differentiation, and simplified operations.

2

Opt-In / Opt-Out

Support is presented as a clearly labeled optional add-on the client can elect to include.

Why providers use it: Appeals to budget-sensitive clients, creates clear decision boundaries, and protects against misaligned expectations.

3

Default-On with Opt-Out

Support is included by default, but clients can remove it to reduce the trip total.

Why providers use it: High adoption with minimal friction, balanced transparency, and works well for repeat clients and high-volume operations.

4

Tiered Service Model

Support is included only in your premium service tiers or membership levels.

Why providers use it: Strengthens tiered pricing strategy, enhances retention within higher-margin tiers, and keeps entry-level pricing competitive.

5

Discreet Backstop

You use CFS behind the scenes as an operational safety net without explicitly presenting it to clients.

Why providers use it: Ideal for concierge and white-label service models, keeps your brand front-and-center, and allows your team to operate with greater confidence.

6

Hybrid Deployment Strategy

You blend multiple deployment models depending on client type, trip profile, seasonality, or commercial context.

Why providers use it: Maximizes strategic value, supports different market segments elegantly, and enables continuous innovation as CFS becomes a competitive differentiator.

Built for Your Operation

CFS is not a one-size-fits-all product. It's a strategic capability you deploy on your terms. Whether you want seamless inclusion, transparent client choice, or invisible operational resilience, CFS strengthens continuity and client trust across every model. The question isn't whether CFS fits your operation—it's which deployment model fits best.

READY TO PROTECT YOUR OPERATION?

Start the conversation

Tell us about your operation and we'll reach out to discuss how CFS can support your charter business.