aog recovery sourcing, financial support, and peace of mind for your charter flights.

Mechanical AOGs don't have a set schedule, but we do – we’re your 24/7 support team.

With over 20 years of industry expertise, Charter Flight Support understands the urgency of unexpected AOG situations. Our team is committed to making the unpredictable more manageable for you.

Protecting against the unexpected for these industry leaders and more

Beyond the norm: aviation's first company bringing transparency, ease and peace of mind to AOG situations

Charter Flight Support is more than an AOG support service, it’s your lifestyle support partner. Founded by CEO Josh Allen, who over the last 20 years in aviation, has experienced the pain points of AOGs as both an operator and broker. CFS was built specifically with aviation professionals in mind to help alleviate the pain of AOGs so they can have an enriched lifestyle while still providing the support and service their clientele expect. Join the elite clients who trust CFS to handle their AOG situations.

Josh Allen

Founder

Josh discovered his passion for flying early on, earning his pilot’s license in high school. He continued his journey by studying aviation management at the University of Oklahoma. Over the years, he contributed to global panels advocating for positive changes in business practices with leading Part 135 Operators. Guided by the motto “Do the right thing…every time,” he’s built meaningful relationships in the charter space, transforming how operations are run today.

“Our partnership with CFS has far outperformed our expectations. They’ve become an extension of our team and never fail to deliver, even in the most challenging situations.”

Brandon Martin

President of Silver Air

Comprehensive support for your AOG

Charter Flight Support offers more than solutions; we offer peace of mind. Navigate through mechanical AOGs with confidence and ease, knowing our team is by your side to support you operationally and financially.

When getting to your daughter’s cheer practice matters…

When you’d like to play 18 holes without worry…

When being able to sleep at night knowing you have support is important to you…

Choosing cfs

Elevate your charter flight experience

Effortless recovery sourcing

CFS handles your recovery sourcing whether days before departure or a last-minute ASAP. We’ve got you covered and provide full transparency into our process.

No out-of-pocket recovery costs

In the event the recovery is more expensive, CFS will cover up to 100% of the original charter cost on an equal or better replacement aircraft.

Consistent fixed pricing

The CFS support fee is collected as a percentage of the original Charter cost based on cabin class. Low cost. Easy to understand. Predictable for you and your retail clients.

Reclaim your lifestyle

You no longer need to jump out of bed, stand up from dinner, or walk out of any other commitment when an AOG strikes. By partnering with CFS you regain your flexibility and peace of mind so you can focus on what’s really important in life.

Charter Flight Support in Numbers

40+

Satisfied customers

85%+

Cabin upgrade on recoveries

$1M+

Paid to our partners

How it works

1

Email Charter Flight Support with a copy of an operator quote (either your in-fleet quote or your buy-price as a broker).

1

Email Charter Flight Support with a copy of an operator quote (either your in-fleet quote or your buy-price as a broker).

2

Once CFS promptly responds with a Support Quote and Trip Agreement, accept the agreement and pay the support fee.

3

From there CFS adds you to our trip board and you’re covered in the event of a mechanical AOG.

2

Once CFS promptly responds with a Support Quote and Trip Agreement, accept the agreement and pay the support fee.

3

From there CFS adds you to our trip board and you’re covered in the event of a mechanical AOG.

Charter Flight Support FAQ's

What do I receive in exchange when I purchase the CFS product?

Peace of mind and financial assurance – When mechanicals arise, CFS will cover up to 100% of the price difference between what was originally booked and the costs of the replacement aircraft. CFS will work closely with your team to provide a replacement aircraft that is comparable to the same cabin class or larger.

Example:
Original charter flight cost = $25,000
Mechanical AOG event occurs
Replacement aircraft cost = $50,000
CFS will cover 100% of the cost increase ($25,000) and the customer is not responsible

Are the replacement aircraft and crew required to meet the same safety standards as the original flight?

Yes – All recovery options will meet or exceed the safety standards set by the original operator unless approved by the client. CFS will only provide recovery options reflective of your Approved Operator List and/or DNU List.

Am I required to purchase this support for every charter trip?

No – This Aircraft Recovery Support is 100% optional for both you and the retail customer. Your dedicated CFS Advisor will offer this support as requested on a per trip basis. You may select support as desired.

What if my plans change and the trip is canceled entirely prior to departure date?

The CFS fee is fully refundable in this situation – The CFS Support Fee is separate from your contract with the Operator and the Terms and Conditions for that specific trip. You may be subject to other charter cancellation fees other than CFS, but the CFS product is entirely refundable.